"They always mess everything up and they canceled my reservation for my rental this morning because they don't know how to operate a computer."
Lowe's Home Improvement
2
49
8231 E Broad St, Reynoldsburg
OPEN · 06:00 - 21:00 · +1 614-769-9940
"It didn't start off well, let me say that. Normally when I go into Lowe's, I'll get a few people to ask me if I need help. August 1, 2025, I'm coming in to purchase a new garage door and opener. I could have gone to Menards or Home Depot, but I normally leave Lowe's confident because unlike the others mentioned, I get assistance. I go to my area and there is no one in or around that aisle. I see a staff member walking by and ask if he could page someone back to the garage door area. While I'm waiting I hear staff members being paged to other areas. Ok they are busy today. I continue to wait. I know what door we want but let me I find out which opener will work for us. They had two brands with three models for each. I'm looking up the power of the doors and the other features, WiFi, back up battery, keypads. I'm getting excited because my garage door opener hasn't worked in years. I continue to hear more pages overhead, but I understand that people get busy and sometimes you have call offs. I'm still gung ho that my front door will no longer be the main source of entry and shoes can be removed at the garage door. I look at my watch and realize that I've been waiting for 35 minutes. My excitement and confidence turns into annoyance. So bad that I start talking to myself. "Are telling me, I'm trying to make a big purchase and I need my husband to be taken seriously." I was on fumes!!!! I left my cart in the aisle and started walking to my car. I was pissed so my pace was fast, but on my way out the door I saw the manager's picture and telephone number so I stopped and took a picture. Oh they were going to hear from me! I got my picture and started for my car, again at a fast pace because I am boiling. I get to my car and I hear someone ask me, "Ma'am is everything okay? Did you get what you needed?" I am mad and then I'm a single woman in the parking lot, so my defense grew. Trying to increase the distance between us while trying to understand him, I know my facial expression was crazy, but he continued to defuse me. Once I focused on his face, realized that he was the young man in the picture I just took. I went from feeling ignored and not being seen to be extremely valued. He didn't have to show that much initiative. He cared like this was his personal business and his reputation was on the line. I've been in customer service all of my life. Starting as a newspaper carrier to now being a nurse. Customer service isn't what it used to be. That managers name is Yves Fortune and yes I'm posting his picture so that there is no mistake of who he is. Needless to say that he defused me and I returned and made my purchase. Robert Schobert, who was on his lunch break, took over from the young man who was trying to answer my questions. Robert was very knowledgeable and helped me to make wise decisions on my purchases. I walked out feeling as confident and happy as I initially did when I first entered the building. Thank you so much guys."
Lowe's Home Improvement
2.5
58
4141 Morse Crossing, Columbus
OPEN · 06:00 - 21:00 · +1 614-476-7100
"I was searching for tomato cages. I asked 3 employees to help locate them as they were not in the area that was stated online. All 3 employees told me "if you can't find them I don't know what to tell you". Great. It says 399 of them are in stock and not a single employee was willing to find them. This is why people shop at Home Depot."
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