When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...

We have all encountered it and it is something that we will inevitably encounter again. Solicited or unsolicited, delivered with intention or haphazardly, negative feedback is an unavoidable ...

A visual from the study: The red circle shows where the participant is looking at that moment. The judge on the left is the positive judge, while the judge on the right is the potentially critical ...

Forbes contributors publish independent expert analyses and insights. Sho Dewan is a career expert who covers work, top jobs, and business. While you may be used to receiving feedback from your ...

Key points Negative feedback can be a hard pill to swallow. With the right mindset and method of providing feedback, we can view negative feedback as a positive opportunity for growth. Reframing your ...

Researchers from University of Alabama and Vanderbilt University published a new Journal of Marketing study that examines the negative consequences that celebrities and influences incur when they ...

In the age of instant communication and social media visibility, negative comments are inevitable whether you re a brand, a business owner, or an individual professional. How you respond to criticism ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you’ll need to give some negative ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...