In an era of declining margins, retailers are looking to build high value relationships with customers that don't necessarily ...

Many firms struggle with their largest accounts because senior leaders lack a full understanding of how to enable the full ...

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In a business world driven by change and uncertainty, relationships remain the most enduring and valuable currency we have.

Engagement is a key driver of measurable growth in QSRs, where loyalty programs have evolved from punch cards and stamps to ...

Brent Polacheck, owner of Polacheck’s Jewelers, is proving that in an era of instant gratification, the art of generational relationship-building still drives retail success. Polacheck’s Jewelers ...

While earning my second master’s in business strategy, I read The Marketing Imagination by Theodore Levitt. Levitt argued that the core purpose of a business is “to create and keep a customer.” This ...

For B2B companies, growth is a multifaceted goal that involves more than just increasing sales. But to achieve sustainable growth, these companies must first navigate competitive markets, build strong ...

Discover the essentials of business relations, featuring stakeholders, trust, and communication strategies critical to ...

Relationships and Gratitude have become the contemporary strategies to succeed in business when all others fail. They play crucial roles, lasting beyond individual dealings, and although they are the ...

Networking is essential for senior executives to build influential connections and unlock new opportunities. Craft a strategic networking plan that includes setting specific goals and offering value ...