The metaverse’s merging of the physical and digital worlds offers exciting new opportunities for brands to forge connections with consumers across a wide range of sectors, including retail, gaming, ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Problematic posters on TikTok will now see the company's iron hand as it focuses on a significant content moderation move to clean up its algorithm, restricting them from the 'For You' page. This ...

Since Meta announced an end to third-party fact-checking, claiming it was freeing itself from “societal and political pressure to moderate content”, social media users have questioned the value of ...

Twitter has lost its top content moderation official just weeks before the company is set to undergo a regulatory stress test by European Union officials focused on its handling of user content, in ...

Let’s face it—we all want to be creators of our futures. Society today places a premium on personal authenticity despite social media making it difficult to stand out in a crowd. It’s not just a ...