The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

U.S. Moving Protection announces a significant step toward improving consumer protection resources within the household ...

The Congressional Government Accountability Office (GAO) issued a report detailing various shortcomings of the Federal Motor Carrier Safety Administration's National Consumer Complaint Database (NCCDB ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

US President Donald Trump’s administration has accelerated efforts to roll back federal oversight of US retail banking, ...

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

Customer complaints about their phone, internet and television services rose 17 per cent in the 2024-25 reporting year, a ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

After consumers complained to WSMV4 Investigates of getting billed for parking in lots they never entered or receiving fines ...

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...

Customer complaints about their phone, internet and television services rose 17 per cent in the 2024-25 reporting year, a ...