Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

EricssonERIC Consumer & IndustryLab recently unveiled its latest Insight Report - the Zero touch customer experience. The report is aimed at exploring the future of customer interactions with mobile ...

It’s no secret that artificial intelligence (AI) has rapidly grown in recent months, infiltrating almost every department and changing the way businesses operate as a whole. As its influence grows, ...

In today’s rapidly evolving healthcare landscape, account managers are playing a pivotal role in fostering profound connections with customers. Having spent over two decades consulting in the industry ...

Like most retailers we want every customer to be happy with our product and service. As an intentionally people-focused ecommerce company, we make it our goal to go above and beyond their expectations ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...