Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

Salesforce recently laid off 4,000 customer support employees as AI agents increasingly handle routine interactions. This move reflects a broader trend of automation impacting customer service roles ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...