Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

The relationship between any business and its customers rests upon the customer experience. Statistics clearly show that finding new business costs more than keeping existing customers. This is why ...

Critical customer data and actionable feedback are pure gold to an organization, and GE Capital Solutions Customer Support Center is one company that's not afraid to dig. With a dedicated Reporting ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...

From cancelled conferences to disrupted supply chains, not a corner of the global economy is immune to the spread of COVID-19. Read now Even before the pandemic, customer service was often considered ...