The reason chatbots fail is because most implementations simply can’t interact in a natural way. Lost amid all of the stories of failed chatbot implementations is this important detail: Chatbots must ...

Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

Smart FAQ bots that answer customers' most common questions can typically answer up to 90% of incoming questions , reduce agent workloads by up to 50%, add capabilities to existing bots and deliver a ...

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Microsoft has launched a service for businesses to quickly and easily create a FAQ bot customers can chat with ...

If you’ve been paying attention to recent announcements from any of the major tech companies, then you’ve probably heard something about “bots.” Just yesterday, Facebook announced a new “bot platform” ...

Kiwi company Theta is solving chatbot challenges with the launch of FAQ Wizard. This new tool makes it easier to create advanced chatbots that give accurate knowledge to users from day one. Chatbot ...

Each week we bring you bots we think are interesting for one reason or another and are worth the time to try out. Last week we looked at a DJ’s bot and a Shakespeare bot that insults people. This week ...

Every day, nine New Zealand women receive the news they have breast cancer – and one in nine will be diagnosed during their lifetimes. Breast Cancer Foundation NZ is on a mission to reduce breast ...