The reason chatbots fail is because most implementations simply can’t interact in a natural way. Lost amid all of the stories of failed chatbot implementations is this important detail: Chatbots must ...

Smart FAQ bots that answer customers' most common questions can typically answer up to 90% of incoming questions , reduce agent workloads by up to 50%, add capabilities to existing bots and deliver a ...

Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

Kiwi company Theta is solving chatbot challenges with the launch of FAQ Wizard. This new tool makes it easier to create advanced chatbots that give accurate knowledge to users from day one. Chatbot ...

Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Microsoft has launched a service for businesses to quickly and easily create a FAQ bot customers can chat with ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...