The Financial Ombudsman Service aims to resolve more than 80% of cases within six months in 2026/27, while continuing to work ...

The Financial Ombudsman Service will aim to resolve nearly 250,000 cases in the 2026 financial year. Setting out its targets ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Disputed transactions, driven by the increasing volume of ...

The Financial Ombudsman Service (FOS) and its 4,000 staff are embarking on a digital transformation journey as the 20-year-old dispute resolution service faces an increasing workload. About one ...

The Financial Ombudsman Service (FOS) has suggested it expects to see cost of living pressures drive another surge in consumer complaints over the next year. In a sign the crisis is far from over, the ...

After successfully rolling out and bedding in its cloud-based human resource (HR) and finance system, the Financial Ombudsman Service (FOS) is now digging into its functionality. In November 2021, ...

The UK Financial Conduct Authority (FCA) has announced a new interim Chair of the Financial Ombudsman. Liam Coleman will be taking over from Zahida Manzoor CBE, who is exiting after two years in the ...

The boss of the UK’s Financial Ombudsman Service (FOS) has quit, months after Chancellor Rachel Reeves said she would ...