Have you made a call into a contact center lately and gotten a prompt like this, “I’d like to text you a link to guide you through (your interaction). Is that all right?” This text-based response as ...

ElevenLabs, a startup that provides AI voice cloning and a text-to-speech API, launched the ability to build conversational AI bots on Monday. The company announced that users can now build complete ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, the leader in applied AI that helps organizations hire faster, develop better and retain longer, announced the next era of conversational voice AI for recruiting ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

OpenAI’s new Advanced Voice Mode (AVM) of its ChatGPT AI assistant rolled out to subscribers on Tuesday, and people are already finding novel ways to use it, even against OpenAI’s wishes. On Thursday, ...