WASHINGTON, Oct. 2, 2025 /PRNewswire/ -- Genesys Impact is proud to announce that it has officially achieved two ISO certifications: ISO 27001 for Information Security Management, and ISO 9001 for ...

Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

To scale its impact, InspiriTec required a flexible, cloud-based platform capable of unifying its customer engagement operations, supporting a geographically dispersed workforce and adapting to the ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 ...