WASHINGTON, Oct. 2, 2025 /PRNewswire/ -- Genesys Impact is proud to announce that it has officially achieved two ISO certifications: ISO 27001 for Information Security Management, and ISO 9001 for ...
Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...
DENVER--(BUSINESS WIRE)--Today at Xperience 2024, Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the ...
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
Award-winning contact center and IT-support social enterprise empowers its workforce and achieves measurable gains in service quality and operational efficiency using AI from Genesys SAN ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 ...
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