As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

Martin Lieberman is senior content manager for ConnectedView, an online marketing company in Marlborough that offers an all-in-one solution with email marketing, social media, online survey, and ...

Maintaining a clear and dedicated pathway for both voice and data communications is essential to maintaining security operations, situational awareness, and emergency response; thus, inbound and ...

You’ve probably received the call or text from an airline, sports team or bank — an automated message informing you that your flight has been canceled; game time has changed or bank statement is ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

FRISCO, Texas, Jan. 9, 2014 /PRNewswire/ -- Encryptics, a provider of patented data privacy and protection services for businesses and government, has been selected by Pace Payment Systems to protect ...