Front-facing employees are the lifeblood of a business. Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a ...

The contact center is central to digital transformation, but to determine its effectiveness, business leaders must measure several key performance indicators (KPIs). However, one of the problems is ...

Talkdesk global data shows deploying generative artificial intelligence correlates with improved core contact center competencies such as faster response times The Talkdesk Global Contact Center Key ...

Part of any digital transformation is measuring the key performance indicators (KPIs) for your customer-facing operations -- i.e. your contact center (see "Measuring the Effectiveness of Digital ...