Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Wes Reisz discusses an experiment to deliver ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

For AI agents, a knowledge base fuels fast and accurate responses and enables complex reasoning. We asked the experts how to build one.

In 2006, Google patented a Browseable Fact Repository, which was an early version of what would develop into Google’s Knowledge Graph. It was a collection of facts related to entities, with ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Have you ever watched someone step off a boat, and it immediately started leaning to one side or even capsizing because their weight was keeping it balanced? The same thing can happen in companies.

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...