Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. The “how” is still shaping up, but the “why” ...

The hospitality industry has always thrived on personal interactions, with managers and staff physically present to oversee operations and ensure the highest level of service. However, as technology ...

Editor's Note: IndustryWeek has been reviving archived articles of interviews conducted by our editors with the "gurus" of quality -- Deming, Juran, Crosby, and in this article, Armand V. Feigenbaum, ...

Statement on Quality Management Standards No. 1, A Firm’s System of Quality Management, becomes effective on Dec. 15, 2025, and the required documentation surrounding that system’s design, ...

Explore how operations management enhances healthcare, controlling costs while improving patient care quality. Learn its ...