In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

Multimodal sentiment analysis (MSA) is an emerging technology that seeks to digitally automate extraction and prediction of human sentiments from text, audio, and video. With advances in deep learning ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...