As health plan leaders seek to close care gaps and improve member experience, it’s time to shift the paradigm of missed care from a failure to an opportunity for impact. Missed appointments are a ...

Policies for missed-appointment fees must be clear and conspicuously posted, and are best acknowledged in writing by practice patients. However, when charging a Medicare patient for a missed ...

Patient no-shows are a costly, intractable headache for healthcare providers. Millions of patients cancel, skip or reschedule appointments with their clinicians every year, creating vacant schedules ...

Two text message or phone reminders were more effective in reducing missed primary care appointments than a single reminder, particularly in patients at high risk of missing appointments. Objectives: ...