As a fractional chief operating officer and business coach and consultant, I often end up discussing what value my client’s business delivers and how they deliver it. Most businesses are pretty clear ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

In this time of fluid markets, fierce competition, and constant disruption, the modern enterprise must stay innovative and agile. It must be ready to evolve at any moment, and deliver quickly, ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As companies scale, they can become more complex, resulting in higher costs and reduced ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

Following the recent announcement of the planned acquisition of Credit Suisse, UBS (NYSE:UBS) (SWX:UBSN) outlines its new operating model and leadership team, an important milestone in the combination ...