As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...
According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...
RESTON, Va. & SAN FRANCISCO--(BUSINESS WIRE)--Neustar Inc., a TransUnion company and LiveVox Holdings, Inc. (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement ...
CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...
Zendesk has acquired Outbound.io for an undisclosed sum. Outbound has developed proactive customer communication software that improves customer lifecycle management. Zendesk should win with the ...
Alvaria will integrate its Alvaria Cloud solutions for outbound interactions, regulatory and compliance management, and convenient time to call capabilities with Avaya’s Elite contact center and its ...
Greenville, SC / ACCESSWIRE / October 3, 2015 / Inbound call center and fulfillment center Direct Outbound announced the plans to add another Greenville site to its rapidly expanding business.
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