ROYAL OAK, Mich.--(BUSINESS WIRE)--Gongos, Inc. a consultative agency focused on operationalizing customer centricity, today launches its Value Exchange (Vex) Reports and Advisory Services, the result ...

If you’re a field services company looking to improve efficiency, streamline operations, improve overall customer service, and reduce expense, then utilizing key performance indicators (KPIs) is ...

Service industries often rely on exceptional customer service to ensure strong operations and to attract repeat business. Continually setting goals and measuring performance in these key areas helps ...

Key performance indicators (KPIs) can help you decide what is working and what is not working when it comes to employee effort and your overall business success. KPIs help you determine how successful ...

No matter their industry, companies must constantly evaluate their performance to stay ahead of the competition. However, too many businesses become too focused on lagging indicators, which only ...

A key performance indicator (KPI) is a measurable value that demonstrates how effectively a company, department or individual is achieving key business objectives. KPIs are tracked to evaluate success ...

We’re living in a data-driven economy, with advanced metrics giving organizations greater insight into their customers’ behaviors and the effectiveness of their own initiatives and procedures. We’re ...