In my 17+ years studying exponential leadership, I’ve interviewed some of the most influential leaders of our time. The book I published with my research produced one critical insight: exponential ...

Forbes contributors publish independent expert analyses and insights. Barry Libert covers AI business models, networks, data, and leadership Imagine a world where your business operates 24/7, making ...

A quick-change artist is a performer who changes from one outfit to the next in mere seconds, usually during a magic show or dance performance. Awarded the fastest, most prolific quick-change artist ...

Empowering change agents within your team can drive authentic, impactful transformation. Prioritize and fund change agent initiatives to ensure sustainable, grassroots innovation. Dynamic, ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

In a corporate landscape where speed and innovation can determine a company's success, I have found that change agents are an important yet often underutilized force. Change agents are individuals ...