During incidents, it’s important to have well-defined roles for anyone involved in the response team. This makes it easier for the commander to maintain a clear view of what’s going on and who is ...
Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...
Whether they are good or bad, it’s important to be able to respond to customer feedback quickly and accurately, for reviews can have an enormous impact on customer perception. It’s also important to ...
One simple, and perhaps startling, reason why: businesses could risk losing sales or even, in many instances, long-term custom. That’s because making prompt replies to customer queries isn’t just good ...
FARNBOROUGH, England, July 19, 2010 /PRNewswire/ — FARNBOROUGH AIR SHOW — Hamilton Sundstrand, a subsidiary of UnitedTechnologies (NYSE: UTX), has begun construction of a new Customer ResponseCenter ...
Companies offer speedier response to customer queries on social media than email, according to study
A Kana Software survey of Call Centre Association members revealed that 59 per cent of organisations take more than eight hours to respond to email contact while 26.5 per cent take 24 hours or more.
TURIN, Italy--(BUSINESS WIRE)--Gartner, a leading IT research and strategic consulting firm, has positioned Reply among the leaders in their Magic Quadrant for CRM and Customer Experience (CX) ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback