Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

New Einstein 1 Data Cloud is now natively integrated with the Einstein 1 Platform, so customers can connect any data to create a unified profile of their customer, and infuse AI, automation, and ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce recently held its annual Dreamforce event, where it unveiled a host of products tied to the new Einstein 1 Platform. This platform aims to enhance productivity and customer engagement by ...

Data Cloud Vector Database will unify all business data, including unstructured data like PDFs, emails, and transcripts, with CRM data to enable grounding of AI prompts and Einstein Copilot, ...

Salesforce has rolled out new capabilities for Agentforce Commerce and Agentforce 360 aimed at supporting the next phase of ...

In a Wednesday interview with CNBC's Jim Cramer, Salesforce CEO Marc Benioff discussed the enterprise software company's new platform, "Agentforce," and described how companies use the technology to ...

SAN FRANCISCO - Novartis (NYSE:NVS) has chosen Salesforce’s (NYSE:CRM) Agentforce Life Sciences for Customer Engagement to unify its customer interactions across multiple departments, according to a ...

The on-demand CRM vendor will add technologies that cater to users who find answers to service questions using means besides traditional call centers, such as search engines or social networking ...

Salesforce operates a cloud-based enterprise software platform serving global organizations; Business model centers on ...