Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

Slack cofounder Cal Henderson on its new integrations with Salesforce services—and what it’s been like to become part of the business software giant. Once upon a time, Slack was a sort of Switzerland ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service Cloud. The firm has a $350 price target on the stock. Analysts led by Brad ...