Author’s Note: I’ve conducted hundreds of workshops for technicians, many of them related to things like refrigeration, electricity, electronics, wiring diagrams, and troubleshooting and technical ...

For many IT leaders, the big challenge is being recognised as business leaders too. Ask any senior-level recruiter and they will say that the ability to present with confidence to a variety of ...

In every organisation, there are two types of work. One type requires no specific technical ability, while the other requires specific knowledge in a professional area such as engineering, medical ...

When technical professionals give presentations, the Q&A portion can be more nerve-racking than the talk. This is especially true when the audience includes decision makers who focus less on the ...

There’s a cruel irony that too many technical professionals confront at some point in their career. They’ve spent years of hard work acquiring technical certifications and advanced technical degrees ...

What’s something most ACS members probably don’t fully appreciate about the chemical technical professionals? The chemical technical professionals play a major role in the chemistry enterprise. Most ...

Fifteen years ago, I started my career as a chemical technical professional (CTP). I was in this role for 11 years before I took on my current role as a project leader. I am grateful for my experience ...

We’ve covered a lot of ground so far in this series, and in this, our final segment, we’re going to focus on the actions that a technical professional can take when providing outstanding customer ...