The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

NerdWallet’s picks for best individual health insurance include Oscar, Ambetter and Blue Cross Blue Shield based on cost, quality, complaints and more. Many, or all, of the products featured on this ...