To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited for playing the role of customer support agents, while others just don’t. So what is it ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

This post explains how to prepare for, and execute, a perfect one-on-one, face-to-face customer meeting. This type customer meeting is a crucial step in many sales processes. Telephone sales can be ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The celebrations that define the holiday season may be a time of joy ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

When an existing customer reaches out to a company, how does their interaction start? Are they treated as an old friend with a known history, or do they need to start from square one each time they ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Opinions expressed by Entrepreneur contributors are their own. Every entrepreneur should be intensely focused on his or her prospective customers. The ability to find a customer, sell your product or ...

Greater Anglia has recognised three employees at Colchester North rail station for their excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey. Laura ...