Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

In business, measurement is half-way to performance improvement. Assessing supplier performance is a difficult task. This article overviews price, cost and quality supplier performance measurement ...

Without metrics to track performance, marketing and business plans are ineffective. Businesses need to know which success factors require measuring, and they must understand the differences between ...