‘48 hours to save the world’ was the slogan of the Creativity Jam Hamburg. Jens Otto Lange invited the NEXT Service Design audience to this event. The aim of the jam is to bring creative people ...

We’re witnessing a change of power. The Big Tech oligarchy is finally taking over. Democracy will look different after the fact. Not that there hadn’t been disinformation and propaganda before. But ...

What caught your attention in 2024? The distant future of AI, the increasing pushback against the smartphone — and the global impact of the permacrisis and Amazon. It’s a glimpse into a complex world… ...

Our industry is on the move from user-centricity and consumer-centricity to life-centricity. But what does it mean? In the beginning was user-centricity, and user-centricity was with Don Norman’s 1986 ...

Everything is ending at once – work, truth, screens, and even certainty itself. But we’re finally mature enough to see endings as thresholds. Here’s what we’ve learnt. The year 2025 marked something ...

While Star Trek gave us the illusion of talking computers that provide accurate answers, today’s LLMs are guessing machines that generate responses based on probability rather than factual accuracy.

AI is accelerating the spread of misinformation – and people are trying to corrupt LLMs. How do we fight back? Nina Jankowicz is an internationally recognised expert on disinformation and ...

Amazon has pioneered a dual strategy of both horizontal and vertical integration. The next Amazon will need a different approach. Let’s have a look at my definition of horizontal and vertical ...

The annual chinwag in Davos needs to translate ideas into action faster than ever before, as global instability grows. It’s tough being Davos Man these days. Making the annual pilgrimage to the Swiss ...

AI is seriously energy hungry. Our new technology needs new energy — without making the climate crisis worse. What are the solutions? Everything has a price, and that includes AI. And that cost may ...

We’ve been using the graphical interface for decades, while voice assistants have struggled. Could AI be the key that unlocks a new form of computing? For the past 40 years, we’ve known exactly how to ...

From hype to fear, digital innovation is trapped in a Boom Doom Cycle. It’s time to escape by taking a nuanced approach to risk and reward. Forget the Boom/Bust cycle; in the tech world we’re trapped ...