Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
New purpose-built hardware, powered by Microsoft Azure, brings high-fidelity conversational AI to revolutionize customer ...
Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...
National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...
Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...
Hydro One customers could face "more equipment failures and higher emergency repair costs" if the utility doesn't invest in upgrades sooner than later, the utility warns. But critics say the ...
An assembly supervisor commenced an action seeking damages after his employment was terminated by an oil well equipment manufacturer. The supervisor claimed he was wrongfully terminated and sought ...
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Rude Customers Yelled At The Cashier And Failed To Return Their Cart Properly, So Another Customer Told Them Off
Things get rough when people expect to be treated like royalty all the time! Imagine witnessing another customer behave badly both in the store and in the parking lot. Would you mind your own business ...
Douglas Pereira, Head of Cloud Sales & Alliance LATAM at e-Core Branded content – Customer service is undergoing a profound transformation driven by artificial intelligence (AI) and cloud-based ...
AI dynamic pricing is another AI use case that sounds great in theory. But it offers the opportunity to be implemented so poorly that it could severely damage the long term reputation – and economic ...
TPG says customer call failed to connect with emergency services Carrier says customers with outdated handsets had been informed TPG says there was no network outage at the time Industry regulator ...
Australia’s Privacy Commissioner Carly Kind has issued a determination against online wine wholesaler Vinomofo Pty Ltd, finding the company interfered with the ...
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