The conversation with the food delivery agent made the user reflect on how differently New Year’s Eve looks for those working ...

Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

There’s a lot of anxiety around AI taking jobs. I get it. I’ve felt it myself. But what I’m seeing on the ground looks a lot ...

In the north of England, Althams Travel also impressed with “seamless booking experiences” and a “high level of customer care ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.