“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...

Liveops Announces Remote Agent Hiring for Tax Season Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ –  Liveops, a frontrunner in flexible customer experience outsourcing ...

Flexible Work Opportunities for Customer Support Professionals Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer ...

An ex-agent has been arrested in India in connection with the $400 million Coinbase hack, with Brian Armstrong praising the ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...