When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

A new wave of Indian innovation is taking shape. B2B start-ups such as Zoho and Freshworks—and thousands of others with ...

A lot happened in 2025. Luckily, charts can help make sense of it all. Here are some of HBR’s most popular, topical, and ...

The Reuters tech team gathered this week for our year-end brainstorm — a chance to step back and look at what surprised us ...

LOS ANGELES, CA / ACCESS Newswire / December 22, 2025 / As businesses rush to automate everything from customer service to strategic planning, failure rates remain stubbornly high. Countless ...

Two awards recognize excellence in workplace culture and business managementMELBOURNE, Australia, Dec. 18, 2025 /PRNewswire/ -- Startek, a digital-first global customer experience (CX) solutions ...

Liveops reports that AI significantly transformed the 2025 holiday shopping experience, enhancing speed but highlighting the need for human connection.

Thanks to Elon Musk, most Americans learned earlier this year that MAGA thinks empathy is evil. Cruelty isn’t the problem, the Tesla CEO claimed in an attempt to justify his turn toward authoritarian ...

Artificial intelligence (AI) is a potentially game-changing technology for businesses around the globe -- and Nvidia's graphics processing units (GPUs) are the heartbeat of this revolution. Insatiable ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

Leda Stawnychko has received SSHRC funding. Kris Hans does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has ...