In 2026, food delivery services, like Uber Eats, DoorDash, and Grubhub, will face a new law in California, called AB 578, ...

New purpose-built hardware, powered by Microsoft Azure, brings high-fidelity conversational AI to revolutionize customer ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

There’s definitely an emerging aspect that any application of AI needs to be predictable and reliable, never mind transparent and explainable, in any run-time processes. There’s a place for creativity ...

Hydro One customers could face "more equipment failures and higher emergency repair costs" if the utility doesn't invest in upgrades sooner than later, the utility warns. But critics say the ...

The future of customer experience isn’t flashy AI — it’s AI that quietly works in the background, helping agents and ...

Instacart has settled with the FTC regarding alleged deceptive practices while facing ongoing concerns about its pricing ...

When AI is interconnected, failures can propagate in ways that are difficult to predict and even harder to stop.