The conversation with the food delivery agent made the user reflect on how differently New Year’s Eve looks for those working ...

Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In the north of England, Althams Travel also impressed with “seamless booking experiences” and a “high level of customer care ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.

The consumer champion surveyed over 2,500 holidaymakers — all of whom have used a traditional high street travel agent over ...

Which? reveals the best travel agents to book your holiday, from national brands to family-owned shops in your local town.

“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

The AI industry in 2025 saw big-money acquisitions, advancements in virtual assistants and agent orchestration and new ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

TTEC faces AI-driven disruption, falling revenues, and high debt. Discover why analysts rate it a Sell with 36% downside ...