Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.

Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and hardware updates.

Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.

Effective service request management reduces the bureaucracy and cost of maintaining IT services. This page describes some best practices for fulfilling service requests using Jira Service Management.

Read about setting up, customizing and organizing your request types, or find out how to customize the fields of a request type to suit each request. Each request type is based on an work type, and a …

The service provider manages all aspects of software functionality, including optimizing efficiency and developing, testing, and releasing new features. Software services provide the knowledge and …

Learn the Jira Service Management approach to tickets in IT service management, including how to use request types, ticket categories, and ticket channels.

Within the help center, also called the IT service desk or IT service portal, users can submit technical issues, request software installations, and ask the IT support team questions.

It’s another way to describe a service request, such as an incident report or technical support query. Team members who experience issues create IT tickets, which allow IT teams to address them …

Learn how IT service catalogs streamline requests, reduce errors, and improve customer satisfaction with efficient management and IT desk integration.