Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

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In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals …

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The “Quality 4.0 Roadmap” allows organizations to position themselves and smoothly transition to Quality 4.0. It consolidates fundamental Quality Management practices to promote sustained …

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